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IMPORTANT UPDATE: Medicare/Medicaid Scam Awareness & ONHS Patient Calls

We recently shared information reminding patients to protect themselves from Medicare and Medicaid scams. We want to provide an important clarification so that this guidance does not prevent patients from communicating with authorized Osage Nation Health System (ONHS) staff who may need to contact you regarding your healthcare or benefits.ONHS may contact established patients for legitimate healthcare-related purposes, including:*Appointment scheduling, reminders, or follow-up*Patient Benefits Coordination and insurance information*Medicare, Medicaid, or other healthcare coverage coordination*Purchased/Referred Care (PRC), formerly known as Contract Health Services*Referrals to outside providers or facilities*Questions regarding claims, bills, eligibility, or coverage*Updating or verifying information necessary to coordinate your healthcare*Other matters directly related to services you receive through ONHSDuring these conversations, an authorized ONHS employee may need to verify certain information or request information necessary to process benefits, referrals, claims, or healthcare services. Staff should identify themselves, their department, and the reason for the call.If You Are Unsure Who Is CallingWe encourage patients to be cautious. If you receive a call claiming to be from ONHS and are uncomfortable providing information, you may end the call and contact the Osage Nation Health System directly through a phone number you know or an official ONHS contact number. You can then ask to be connected to the employee or department that contacted you.Being cautious does not mean you should ignore legitimate calls regarding your healthcare. Returning calls from Patient Benefits Coordinators, Purchased/Referred Care staff, your healthcare team, or other ONHS departments can be important to ensuring your benefits, referrals, appointments, and services are processed without unnecessary delays.Protect Your InformationNever provide sensitive information to an unknown or unverified caller. Be especially cautious if someone unexpectedly asks for passwords, PINs, banking or credit card information, or pressures you to provide information immediately.When in doubt, verify the caller before sharing information.We apologize for any confusion our previous Medicare/Medicaid scam awareness message may have caused. Our goal is to help our patients recognize potential scams while also ensuring they feel comfortable communicating with authorized ONHS staff who are working to coordinate their care and benefits.Stay informed. Stay cautious. And when in doubt, verify. ... See MoreSee Less